Account deletion

Delete your Rally account

You can delete your Rally account at any time. Deleting it is permanent and can't be undone.

Delete it in the app

1. Open Rally and go to Profile › Account & Security.
2. Tap Delete Account and confirm.
3. If Rally asks, confirm your password, or sign out, sign back in and try again.

If you founded your chapter or are its only admin, first transfer ownership or make another member an admin in Member Management; if nobody active is left, reactivate an alumnus or approve a join request first. This is not needed when nobody else is left in the chapter; the chapter and its records then stay as they are.

Can't use the app?

Email us from the address on your Rally account, or tell us the phone number you sign in with. We'll confirm the request is yours before we delete anything.

What happens to your data

Deleted

• Your profile (name, contact details, photo, bio, social handles and settings) and any unused chapter credit on it.
• Your notifications, blocked-member list and card list.
• Your sign-in account, your phone and email sign-in records, and our log of the sign-in and account emails we sent to your address.
• Your profile photo and the photos you submitted for points.
• Your devices' push notification registrations.
• Any pending request to join a chapter or a chat.

Cancelled

• Any chapter spending card issued to you. Your cardholder record with our card issuing partner is deactivated; that partner keeps its own records as the law requires.
• If that partner does not cancel a card, a note in your chapter's finance audit log tells its finance officers.

Anonymized

• Chat messages (including photos you sent in chats) stay so conversations still make sense, but show "Former member" instead of your name and photo.
• Comments you posted show "Former member" too in your current chapter and in any chapter where you sent a chat message or still belong to a chat; comments in other chapters you left keep your name and photo, and you can email us to have those anonymized too.
• You are removed from group chats, and the nicknames you set in chats, including chats you left, are deleted. Direct messages with you stay readable for the other member, who sees you as "Former member".

Kept

• Your chapter's financial records (dues and dues reminders, payments, card records, shop orders, finance audit logs and reimbursements), event tickets and attendance, signed chapter agreements, the chapter's membership log (which notes the deletion and any credit forfeited) and session security records (which also stop your old sign-ins from working) are kept, as retention is needed for financial records, tax obligations, or dispute resolution. Of these, the dues reminder log, card records, shop orders, finance audit logs, reimbursements, event tickets, attendance and signed chapter agreements still show your name as it was when they were made. The dues reminder log (the address each reminder was emailed to), reimbursements, signed chapter agreements and any finance audit log entry for a payout bank account change you made also still show your email address.
• Everything else you added to your chapter, such as event and album photos, shared files, ideas, bids, poll votes, election records and points, stays with the chapter, with your name where it showed it.
• Reports you filed about content or bugs are kept for safety and support; bug reports still show your name and email address.